The key pillar of our success
Quality Manual is a great transparent tool for recurring processes.
Full Traceability of Goods by Serial Number
Through the use of internal serial numbers we monitor our services.
The exact error recording assists in the continuous improvement of the process.
Process Control with Operating and Work Instructions
Optimized processes through the use of well-defined standards.
We support changes of the products to the latest EC level and provide engineering support to the customers.
An escalation process uses a set of procedures set in place to deal with potential problems in a variety of contexts.
Repair Process Corrective Actions
Adjustments when required, immediately implemented
Trained Engineers and Repair Personnel
We value constant training and qualification of our employees
Quality Control Management
Controls include product inspection, where every product is visually examined, before the product is leaving our location.
Quality Issues Management
Helps us quickly to identify, monitor, and analyze quality issues.
We attach great importance to the logging of our qualifications and trainings.
Customer Satisfaction Measurement
As part of our performance KPIs we periodically check the satisfaction of our clients.